Return Policy

Boxit Packages – Return & Refund Policy

At Boxit Packages, we take pride in providing high-quality custom packaging products. Because many of our items are made-to-order, our return policy is designed to ensure fairness, clarity, and smooth resolution for all customers.

Custom Orders (Non-Returnable)

All custom-printed or custom-sized products are made specifically for each customer.
For this reason, custom orders are non-refundable and non-returnable, except in cases where:

The product arrives damaged
There is a manufacturing defect
The design/printing differs from the final approved proof

If any of the above occurs, please notify us within 48 hours of receiving your order.

Standard Products

Standard, non-custom items may be eligible for return or exchange within 7 days of delivery, provided that:

The item is unused
Packaging is intact
No custom printing or customization was applied

Return shipping costs are the responsibility of the customer unless the product was delivered damaged or incorrect.

Reporting Issues

If you receive an incorrect, damaged, or defective product, please contact us within 48 hours with:

Order number
Photos/videos of the issue
Description of the problem

Our support team will review and provide a replacement or partial/full refund depending on the situation.

Order Cancellations

Orders can be canceled before production begins.
Once printing or production has started, cancellations are not allowed.

If materials have already been purchased, the customer may be charged a partial cost.

Refund Processing

Approved refunds will be issued within 7–10 business days via the original payment method.

Questions or Support

For any concerns or assistance, contact our customer service team:
📧 Sales@boxitpackages.com
📞 +1(512)8908079